Returns & Exchanges

We want you to love your Club L London look, but if it's not quite right, you have 14 days from the date of delivery to return your items for a refund. Please ensure all garments are unworn, unwashed, and still have their original tags and security ribbons attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all labels are intact and the return form is included inside the parcel.

3

Purchase a Label

Select your preferred courier through the portal to generate a prepaid shipping label or QR code for a seamless drop-off experience.

4

Receive Your Refund

Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing