Frequently Asked Questions

Everything you need to know about your Club L London experience.

How long does shipping take and what are the costs?

We offer various delivery options including Next Day Delivery for UK customers and Express International shipping. Standard delivery typically takes 3-5 working days, while costs are calculated at checkout based on your location and selected service.

What is your return policy?

We offer a 14-day return policy from the date you receive your order. Items must be unworn, unwashed, and have all original tags and hygiene seals attached to be eligible for a refund.

How do I know which size to order?

Each product page features a detailed size guide tailored to our signature bodycon fit. We recommend following your exact measurements and checking the fabric composition, as some of our luxury fabrics offer more stretch than others.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey to your door.

Which payment methods do you accept?

We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay to make your shopping experience as seamless as possible.

Do you restock items that are sold out?

Our most popular styles are often restocked. We recommend signing up for 'Back in Stock' notifications on the specific product page to be the first to know when your size is available again.